Windows Problem Steps Recorder, built into Windows 7 and newer PCs, is a utility that captures mouse clicks and screen shots for troubleshooting purposes. Typically, a VCIT technician will request that you run this utility so that he/she can diagnose an issue for you.
Rather than republish the steps here, please refer to this Microsoft How To article:
Windows Problem Steps Recorder
Here's a quick explainer screen shot of the utility, which describes the use of each button:
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